This page describes the general rental process. Your accepted quote, invoice, and rental agreement contain the terms for your specific event and control if they differ from this summary.

Availability and booking

Rental availability depends on the date, requested items, customization, location, and logistics. An inquiry or preliminary quote does not hold inventory. Booking is confirmed only after the requirements stated in your booking documents are completed.

Event details

Customers are responsible for providing accurate event, venue, access, timing, placement, and contact information. Changes may affect availability, logistics, or price and must be approved in writing.

Venue access and placement

The customer must have permission for installation and provide reasonable access and a suitable placement area. Lush may decline an unsafe location or an installation that could damage property, equipment, or people.

Delivery, setup, and takedown

Applicable delivery, setup, rental duration, and takedown details will be stated in the quote or agreement. Additional travel, access, timing, or labor requirements may affect the final plan.

Rental care

Rental items remain Lush property unless a purchase is expressly documented. Customers and guests should not move, alter, climb, attach items to, or misuse rentals without approval. Responsibility for loss or damage is governed by the applicable agreement.

Changes, cancellations, and weather

Deadlines, payments, changes, cancellations, postponements, weather plans, and refunds are governed by the accepted quote or rental agreement. Contact Lush as soon as possible when event details change.

Questions

Call 612-208-6516 or email alaina@lushflowerwallsmn.com before booking if you need clarification.